ATHLETIC SPORTS MASSAGE CANBERRA 2026 POLICIES!

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Effective Date:01/01/26
Review Date: 01/01/27

Review Date: 25 October 2026

1. Purpose

At Athletic Sports Massage Canberra, our mission is to provide exceptional care and support with a focus on women’s health and wellness. In alignment with this mission, we are no longer accepting new male clients.

We deeply value the trust and loyalty of our existing male clients, who are welcome to continue receiving pain management and sports massage services with us.

Thank you for your understanding as we continue to focus our expertise and resources on empowering women through health, wellness, and recovery.

Athletic Sports Massage Canberra is dedicated to maintaining a safe, professional, and supportive environment designed specifically around the needs of women, ensuring the highest standards of care and comfort.

This policy outlines our approach to new male client acceptance to uphold the safety, well-being and integrity of our practice.

2. General Policy

• Due to repeated instances of inappropriate or boundary-crossing behaviour from a small number of male clients, we have implemented this policy to cease accepting new male clients, except under specific, limited conditions      (see Section 3).
• New male clients will generally not be accepted for standard massage services.
• This decision is based on recurring issues that have impacted the emotional safety, time, and overall well-being of our therapists and clients.

Examples of behaviours contributing to this policy include:

1. Repeated disregard for professional boundaries.
2. Inappropriate comments or conduct.
3. Failure to attend appointments or repeated last-minute cancellations.
4. Attempts to turn professional interactions into personal or flirtatious engagements.

While these behaviours do not reflect all male clients, this policy is necessary to maintain a safe, respectful, and professional environment for all.

3. Exceptions

New male clients may be considered on a case-by-case basis under the following conditions:

1. The client presents with a documented chronic pain condition or injury     (not involving the groin or any area below the waist). Treatment will be limited to pain management for the shoulder, neck, and upper back areas only.
2. The lient provides referral notes, medical reports, or treatment goals from a qualified healthcare professional before coming for a remedial assessment session for pain management. 
3. Acceptance is determined based on:
   • The nature and location of the injury.
   • The type and purpose of the requested treatment.
   • The availability and discretion of the practice.

Eligible clients may contact the clinic via the [Contact Page or text] to discuss their situation.

4. Existing Male Clients

• Existing male clients who maintain a professional and respectful relationship are welcome to continue booking as usual.
• The clinic reserves the right to decline or discontinue services if a client’s behaviour becomes inconsistent with the safe, ethical, and professional standards of the practice.

5. Key Notes

• This policy applies only to new male clients.
• The primary goal is to maintain a safe, respectful, and professional environment for all clients and staff.
• Management reserves the right to enforce this policy consistently to protect the well-being practice and its members.

Effective Date:01/01/26
Review Date: 01/01/27

1. Purpose

This policy establishes the right of Athletic Sports Massage Canberra and its staff to refuse, postpone, or discontinue services to any client—new or returning—when the requested service is not appropriate, safe, or consistent with professional, ethical, or legal standards.

The purpose is to protect the health, safety, and well-being of both clients and staff, ensure professional integrity, and uphold compliance with Australian Health and Safety, Privacy, and Anti-Discrimination legislation.

2. Scope

This policy applies to:

• All clients, new and existing, are receiving services from Athletic Sports Massage Canberra.
• All staff, massage therapists, contractors, and representatives providing or booking services.
• All service types, including sports, remedial, relaxation, and functional massage treatments.

3. Policy Statement

Athletic Sports Massage Canberra reserves the right to refuse, modify, or terminate a service at any time if:

• The requested treatment is unsuitable or unsafe for the client’s condition.;
• The therapist determines that treatment could cause harm or contraindicate medical advice;
• The client’s behaviour, hygiene, or communication breaches professional boundaries; or
• The client or situation poses a risk to staff, other clients, or the business.

All refusals or discontinuations of service must be handled professionally, respectfully, and without discrimination.

4. Guiding Principles

1. Safety First – The physical and psychological safety of clients and staff is paramount.
2. Professional Judgment – Therapists may decline service when treatment falls outside their qualifications, scope of practice, or comfort level.
3. Ethical Standards – Decisions will always align with professional codes of conduct and duty of care obligations.
4. Non-Discrimination – Services will never be refused based on race, gender, age, disability, sexual orientation, or any other protected attribute under law.
5. Transparency –  efusing or discontinuing a service, therapists will provide clear and respectful communication where appropriate, and refer the client to another practitioner or healthcare provider.

5. Reasons for Refusal or Discontinuation of Service

Massage services may be refused, postponed, or discontinued in the following circumstances:

5.1 Health and Safety Reasons

• Presence of infectious or contagious conditions (e.g. skin infections, flu, COVID-19, etc.).
• Recent injuries, fractures, or post-surgical sites have not been cleared by a healthcare provider.
• Medical contraindications where massage may worsen symptoms.
• Intoxication or influence of drugs or alcohol.
• Poor personal hygiene may pose a risk of infectious discomfort.

5.2 Behavioural or Conduct Reasons

• Disrespectful, aggressive, or abusive language or actions toward staff or other clients.
• Inappropriate physical contact, comments, or sexual behaviour.
• Failure to comply with clinic policies or staff instructions.
• Repeated late cancellations, no-shows, or non-payment for services.

5.3 Professional Boundaries

• Requests for services outside the therapist’s professional scope or ethical limits (e.g., non-therapeutic touch, medical diagnosis, or manipulative therapy).
• Situations that may create a conflict of interest or compromise professional integrity.

6. Procedure for Refusing or Discontinuing a Service

1. Assessment – The therapist will assess the situation to determine if treatment is safe and appropriate.
2. Explanation – The client will be informed clearly and respectfully of the reason service is being refused, postponed, or discontinued.
3. Referral – Where possible, clients may be referred to a more appropriate practitioner or healthcare professional.
4. Documentation – All refusals or discontinuations must be recorded in the client file or incident register, noting the date and any follow-up actions.
5. Incident Reporting – Any aggressive, threatening, or unsafe behaviour must be reported immediately to the Practice Manager or Director.

7. Client Responsibilities

Clients are expected to:

• Disclose accurate and complete health information before treatment.
• Maintain appropriate personal hygiene.
• Treat therapists and staff with respect and professionalism.
• Follow clinic policies and instructions during treatment.

Failure to meet these expectations may result in refusal or termination of service.

8. Therapist Rights

Massage therapists have the right to:

• Refuse to treat any client who poses a risk to their health, safety, or well-being.
• End a treatment immediately if boundaries are crossed or inappropriate conduct occurs.
• Report incidents a k management or police support where necessary.
• Work in an environment that is safe, respectful, and free from harassment.

9. Non-Compliance

Clients who repeatedly breach this policy may be permanently refused service and removed from the client database.
Serious incidents may be escalated to law enforcement or relevant professional associations as required.

10. Policy Review

This policy will be reviewed annually or as required by changes in workplace safety, health regulations, or professional standards.

Effective Date:01/01/26
Review Date: 01/01/27

1. Purpose

The purpose of this policy is to ensure a safe, respectful, and professional environment for all clients, visitors, and staff at Athletic Sports Massage Canberra.

We are committed to providing high-quality care in an atmosphere of mutual respect.
This policy sets out the standards of behaviour expected from anyone attending our premises or interacting with our team and outlines how inappropriate conduct will be managed.

2. Scope

This policy applies to:

• All clients and visitors to Athletic Sports Massage Canberra;
• All staff, therapists, contractors, and representatives working within the clinic;
• All modes of interaction — in person, online, or via phone/email.

3. Policy Statement

Athletic Sports Massage Canberra has a zero-tolerance policy toward aggressive, abusive, disrespectful, or inappropriate behaviour toward staff or other clients.

Everyone attending the clinic has the right to feel safe, respected, and free from harassment or intimidation.
The clinic reserves the right to refuse, cancel, or terminate services and remove individuals from the premises if their behaviour breaches this policy.

4. Guiding Principles

1. Safety First – The physical and emotional safety of staff and clients is our highest priority.
2. Mutual Respect – All interactions should be courteous, honest, and professional.
3. Zero Tolerance – Aggression, harassment, or intimidation of any kind will not be tolerated.
4. Professional Conduct – Staff will handle all incidents with professionalism, discretion, and fairness.
5. Legal Compliance – All actions taken under this policy will comply with WHS, privacy, and anti-discrimination laws.

5. Expected Behaviour

Clients and visitors are expected to:

• Treat all staff and other clients with courtesy and respect.
• Follow clinic policies, procedures, and therapist instructions.
• Attend appointments on time, with appropriate personal hygiene and dress.
• Provide accurate health information relevant to their treatment.
• Refrain from any form of disruptive, abusive, or inappropriate behaviour.

6. Unacceptable Behaviour

Unacceptable behaviour includes, but is not limited to:

6.1 Verbal Abuse or Aggression

• Swearing, yelling, or using threatening language.
• Racist, sexist, or discriminatory remarks.
• Intimidating or bullying behaviour.

6.2 Physical Misconduct

• Physical aggression, pushing, or threatening gestures.
• Inappropriate or non-consensual physical contact.
• Damage to clinic property or theft.

6.3 Sexual Misconduct

• Sexual comments, advances, or inappropriate touch.
• Suggestive remarks, gestures, or requests outside therapeutic boundaries.

6.4 Non-Cooperation

• Refusal to follow therapist directions or clinic safety instructions.
• Repeated cancellations, no-shows, or disruptive behaviour during sessions.

6.5 Substance Use

• Attending appointments under the influence of drugs or alcohol.
• Bringing illicit substances or unsafe items into the premises.

7. Managing Inappropriate Behaviour

Depending on the severity of the behaviour, Athletic Sports Massage Canberra may take the following actions:

1. Verbal Warning – The client is respectfully informed that their behaviour is unacceptable and must stop.
2. Termination of Session – The therapist may immediately stop treatment if safety or professional boundaries are compromised.
3. Written Warning or Service Refusal – Continued or serious misconduct may result in temporary or permanent refusal of service.
4. Removal from Premises – Individuals who pose a threat to safety may be asked to leave immediately.
5. Reporting to Authorities – Illegal behaviour (e.g., assault, sexual harassment, threats) will be reported to the police or relevant agencies.

All incidents must be documented in the Incident Report Register and reported to the Practice Manager or Director.

8. Therapist and Staff Rights

All staff and therapists have the right to:

• Work in an environment that is safe and free from harassment or intimidation.
• Refuse or terminate a service when they feel unsafe or uncomfortable.
• Report incidents without fear of retaliation.
• Request management or police support in serious cases.

9. Client Rights

Clients have the right to:

• Be treated with dignity, respect, and fairness.
• Receive clear explanations for any action taken under this policy.
• Provide feedback or make a complaint if they feel they were treated unfairly.

10. Complaints and Feedback

Clients who wish to raise a concern about the enforcement of this policy can contact:

Practice Manager
Athletic Sports Massage Canberra
📧 athleticsportsmassagecanberra@outlook.com complaints will be handled confidentially and in accordance with our Complaints and Feedback Policy.

11. Policy Enforcement

Any individual who breaches this policy may:

• Be refused service permanently.
• Be removed from the premises.
• Have their details provided to law enforcement where necessary.

12. Policy Review

This policy will be reviewed annually, or sooner if required due to operational changes or legislative updates.

Effective Date:01/01/26
Review Date: 01/01/27

Scope: Applies to all massage therapists, support staff, and clients of [Business Name].

1. Purpose

This policy outlines infection control measures to minimise the risk of transmission of influenza (flu) and COVID-19 in massage therapy settings, ensuring the safety of both clients and staff.

2. Policy Statement

[Business Name] is committed to maintaining a safe environment. All massage services will adhere to current public health guidance regarding influenza and COVID-19, including vaccination, hygiene, and environmental controls.

3. Definitions

• Influenza (Flu): A contagious respiratory illness caused by influenza viruses.
• COVID-19: A contagious respiratory illness caused by the SARS-CoV-2 virus.
• Client Screening: Process of assessing a client's health status before services.
• PPE (Personal Protective Equipment): Includes masks, gloves, and face shields used to reduce the risk of infection.

4. Responsibilities

• Therapists & Staff: Comply with infection control procedures, maintain hygiene, and follow public health directives.
• Clients: Disclose symptoms of respiratory illness, recent positive tests, or exposure to COVID-19 or influenza.
• Management: Provide training, PPE, disinfectants, and ensure compliance with this policy.

5. Procedures

5.1 Vaccination

• Staff are encouraged to receive annual influenza vaccination and recommended COVID-19 boosters.
• Clients are encouraged to follow national vaccination recommendations.

5.2 Client Screening

• Ask patients about current symptoms (fever, cough, sore throat, body aches) and their exposure to COVID-19 or influenza.
• Clients exhibiting symptoms must reschedule appointments.

5.3 Personal Protective Equipment (PPE)

• Therapists must wear masks (N95/P2 recommended) during all sessions.
• Clients are encouraged to wear masks during sessions if symptomatic or during high-transmission periods.

5.4 Hand Hygiene

• Staff and clients must wash or sanitise their hands before and after sessions.

5.5 Environmental Cleaning

• Disinfect treatment tables, chairs, and shared surfaces between clients.
• Launder linens and towels after each use.

5.6 Ventilation

• Maintain operable ventilation in all treatment areas. Use HEPA filters if available.

5.7 Isolation and Sick Leave

• Staff with symptoms of influenza or COVID-19 must stay home until fully recovered:
  • Flu: Minimum 24 hours fever-free without medication.
  • COVID-19: Minimum 5 days from symptom onset or positive test, follow public healthguidancehealth guidancehealth guidance

1. Australian Government Department of Health – National Guidelines for Public Health Units
2. NSW Health Influenza Pandemic Plan (PD2016_016) – NSW Health PDF
3. Australian Massage Therapists Association – COVID-19 Safety Guidelines (amt.org.au)

7. Review

This policy will be reviewed annually or as needed to comply with updated public health guidance.

Effective Date:01/01/26
Review Date: 01/01/27

1. Purpose

The purpose of this policy is to protect clients, massage therapists, and all staff of Athletic Sports Massage Canberra from the transmission of infectious diseases, skin conditions, and other communicable infections that can be passed through direct skin-to-skin contact.

This policy ensures the implementation of safe, hygienic, and professional standards consistent with Australian health and safety regulations and industry best practice for clinical massage settings.

2. Scope

This policy applies to:

• All massage therapists, contractors, and staff at Athletic Sports Massage Canberra.
• All clients attending appointments, regardless of treatment type (sports,      remedial, or relaxation massage).
• All clinical environments, treatment rooms, and equipment used in the delivery of massage services.

3. Policy Statement

Athletic Sports Massage Canberra is committed to maintaining a safe and hygienic workplace that minimises the risk of infection transmission.
No staff member shall knowingly provide massage treatment where there is a risk of cross-contamination due to infectious skin conditions or communicable diseases.
The Organisation will follow strict infection control procedures and uphold the right of staff to refuse or postpone treatment where infection risk is present.

4. Guiding Principles

1. Health and Safety First – The well-being of clients and therapists takes priority over treatment delivery.
2. Zero Tolerance for Unsafe Practice – No treatment shall proceed if there is a risk of infection transmission.
3. Confidentiality and Respect – All health-related discussions with clients will remain confidential and handled professionally.
4. Evidence-Based Practice – All procedures follow national infection prevention and control standards.

5. Common Infectious Skin Conditions

Massage will not be performed on or near areas affected by the following contagious or infectious conditions:

1. Condition
2. Transmission Risk
3. Fungal infections (e.g. ringworm, tinea, athlete’s foot)
4. Direct skin contact or shared surfaces
5. Avoid the affected area; reschedule if widespread.
6. Bacterial infections (e.g. impetigo, cellulitis,   folliculitis)
7. Contact with infected skin or fluids
8. Massage is contraindicated until the infection is fully resolved.
9.  Viral infections (e.g. herpes simplex, shingles, warts)
10. Skin-to-skin contact or viral shedding
11. void the affected area; reschedule if active lesions are present.
12.  Parasitic infections (e.g. scabies, lice)
13. Direct contact or contaminated linen
14. Massage contraindicated; treatment deferred until cleared.
15. Open wounds, cuts, or ulcers
16. Bloodborne exposure risk
17. Do not massage the affected area; cover securely if localised.
18. Contagious rashes or unidentified eruptions
19. Unknown source

Postpone treatment until medically assessed.

6. Infection Control Procedures

6.1 Therapist Hygiene

• Wash hands thoroughly before and after every client contact.
• Use alcohol-based hand rub (minimum 70% ethanol) where appropriate.
• Maintain short, clean nails and avoid jewellery on hands or wrists.
• Wear disposable gloves when contact with open skin, wounds, or bodily fluids is possible.
• Cover any cuts, abrasions, or dermatitis on the therapist’s skin with waterproof dressings before beginning treatment.

6.2 Client Screening

• All clients are required to complete a pre-treatment health questionnaire,      declaring any known infections, rashes, or skin issues.
• Therapists must perform a visual skin inspection (within professional boundaries) to identify visible lesions, rashes, or wounds.
• Therapists are authorised to decline or modify treatment if there is any indication of infection risk.

6.3 Linen and Equipment Management

• All linens (towels, sheets, face cradle covers) are single-use per client and washed in hot water (minimum 60°C) with detergent.
• All massage tables and surfaces must be cleaned and disinfected between each session using hospital-grade disinfectant.
• Oils, lotions, and creams must be dispensed hygienically (e.g., pump bottles or disposable cups) — never double-dipped.

6.4 Environmental Cleaning

• Daily cleaning schedule to include sanitising treatment tables, door handles, and shared equipment.
• Weekly deep clean of all surfaces and storage areas.

7. Management of Exposure Incidents

If a therapist suspects contact with an infectious lesion or fluid:

1. Stop treatment immediately.
2. Wash the affected area thoroughly with soap and water.
3. Apply an antiseptic and cover any exposed site.
4. Report the incident to the Practice Manager or Director immediately.
5. Record the incident in the Infection Control Register and, if necessary, follow up with a medical assessment.

8. Client Communication and Education

• Clients will be informed during booking and intake that certain skin or infectious conditions are contraindications to massage.
• Clear, respectful explanations will be provided if treatment must be postponed or modified.
• Where appropriate, clients will be referred to their GP or healthcare provider for diagnosis and clearance before rescheduling.

9. Responsibilities

Role

Responsibilities 

Practice Owner

Ensure compliance with infection control regulations and oversee training. 

Maintain infection control supplies, monitor hygiene procedures, and record incidents.

 Massage Therapists

Adhere to infection control protocols and report risks immediately.

Maintain personal hygiene and participate in infection control training annually.

10. Training and Compliance

• All staff will receive infection control training during induction and annual refreshers thereafter.
• Compliance audits will be conducted quarterly.
• Non-compliance with this policy may result in disciplinary action, including suspension of practice.

1. Policy Review

This policy will be reviewed annually, or sooner if required by changes to public health regulations or professional standards.

Effective Date:01/01/26
Review Date: 01/01/27

Clients presenting with injuries must provide a medical scan report or written clearance from a GP or physiotherapist before any treatment can be performed. This requirement ensures that massage therapy does not aggravate an existing or undiagnosed condition.

Clients referred for medical review in the past have sometimes been diagnosed with muscle tears or other injuries, highlighting the importance of accurate medical information before commencing treatment.

A medical report is not required for clients seeking treatment for general muscle tightness or pain that has not resulted from an accident or specific injury. 

Effective Date:01/01/26
Review Date: 01/01/27

Athletic Sports Massage Canberra is committed to maintaining a 100% smoke-free environment in accordance with workplace health and safety regulations. 

This policy applies to all indoor and outdoor areas of the premises, including offices, treatment rooms, waiting areas, and surrounding property.

The smoking or use of any tobacco, e-cigarettes, vaping devices, or similar products is strictly prohibited. This policy applies to all employees, contractors, clients, and visitors without exception.

Compliance with this policy is mandatory. Any violation may result in disciplinary action, removal from the premises, or other measures deemed necessary to uphold a safe and healthy environment for everyone.

 Effective Date:01/01/26
Review Date: 01/01/27

1. Purpose

The purpose of this policy is to outline the procedures for identifying, documenting, and reporting injuries or adverse events sustained by clients during massage therapy.

The policy ensures:

• Client safety and well-being.
• Accurate and timely communication with medical professionals when necessary.
• Compliance with professional, ethical, and legal obligations.
• Clear documentation of incidents.

2. Scope

This policy applies to:

• All clients receiving services at Athletic Sports      Massage Canberra.
• All staff and therapists providing treatment.
• All injuries, adverse reactions, or unusual medical events occurring during or related to therapy.

3. Policy Statement

Athletic Sports Massage Canberra is committed to:

• Promptly identifying injuries or conditions requiring further medical attention.
• Reporting injuries to the client’s doctor or other healthcare provider when necessary (with client consent).
• Maintaining confidential, accurate, and professional records of all incidents.

Therapists will exercise professional judgment to determine when referral or reporting is necessary, prioritising client health and safety.

4. Identifying Injuries Requiring Reporting

Injuries or events requiring reporting include, but are not limited to:

• Acute injuries sustained during a session (e.g., sprains, strains, bruising, or lacerations).
• Exacerbation of pre-existing conditions (e.g., chronic back pain, joint injuries).
• Unusual or severe reactions (e.g., dizziness, fainting, allergic reactions).
• Signs of infection or skin conditions that may require medical evaluation.
• Any incident resulting in medical consultation,      hospitalisation, or significant disruption to the client’s normal function.

5. Reporting Procedure

5.1 Immediate Action

1. Ensure the client’s safety and comfort.
2. Provide first aid if required.
3. Stop or modify the treatment as necessary.
4. Document the incident in the Client Injury Report Form immediately.

5.2 Notification

• Inform the client of the nature of the injury and recommend that they contact their doctor or healthcare provider.
• With client consent, communicate directly with their doctor or allied health professional to provide relevant treatment notes or observations.
• If consent is withheld, the client is encouraged to seek medical attention independently.

5.3 Documentation

• Record the date, time, client details, description of the injury, treatment provided, and any referrals made.
• Note client consent status for medical reporting.
• Maintain all records securely in accordance with the Privacy Policy and Health Records Retention Guidelines.

6. Therapist Responsibilities

Therapists are responsible for:

• Identifying injuries or concerning reactions.
• Administering appropriate first aid and treatment within the scope of practice.
• Reporting incidents to the Practice Manager or Director.
• Documenting the injury accurately and professionally.
• Respecting client privacy and consent when communicating with medical professionals.

7. Client Consent

• Reporting client injuries to a doctor or healthcare provider requires explicit consent.
• In situations where immediate medical intervention is required to prevent serious harm, consent may be assumed under emergency circumstances, in line with the professional duty of care.
• All communications with medical professionals must be documented.

8. Follow-Up

• The therapist or clinic staff will follow up with the client after referral or reporting to ensure appropriate care has been sought.
• Any recommendations from the doctor or healthcare provider relevant to further massage therapy must be documented and incorporated into future treatment plans.

9. Confidentiality

• All injury reports and communications with healthcare providers must be treated as confidential health information.
• Information will only be shared with relevant medical professionals and staff directly involved in the client’s care, unless otherwise required by law.

10. Policy Review

This policy will be reviewed annually or following any incident that highlights gaps in procedures or compliance requirements.

 Effective Date:01/01/26
Review Date: 01/01/27

1. Purpose

The purpose of this policy is to formalise Athletic Sports Massage Canberra’s commitment to supporting non-profit, community-based organisations that focus on the health, empowerment, and wellbeing of girls and women in the Canberra region.

This policy outlines the principles, eligibility criteria, and procedures governing our engagement, support, and collaboration with such groups.

2. Scope

This policy applies to:

• All employees of Athletic Sports Massage Canberra.
• All external partnerships, sponsorships, and collaborative activities with non-profit or volunteer-run groups that support women and girls.

3. Policy Statement

Athletic Sports Massage Canberra recognises the vital role that community organisations play in advancing the health, confidence, and social participation of women and girls.
The Organisation is committed to:

• Supporting initiatives that promote wellness, equality, and participation in sport and physical activity.
• Contributing to a safe, inclusive, and respectful community environment.
• Acting with transparency, integrity, and accountability in all community engagements.

4. Guiding Principles

The Organisation’s support of girls’ and women’s non-profit community groups will be guided by the following principles:

1. Local Impact – Preference is given to groups operating within Canberra and the ACT region that deliver direct benefits to local women and girls.
2. Inclusivity – All engagements will recognise and welcome diversity, including women, girls, and gender-diverse individuals.
3. Wellness Promotion – Activities will align with our core focus on health, well-being, recovery, and education.
4. Ethical Collaboration – Partnerships will be based on mutual respect, transparency, and non-commercial intent.
5. Community Benefit – Support will prioritise initiatives that demonstrate measurable positive outcomes for participants.

5. Forms of Support

Support may include, but is not limited to:

• Discounted or complimentary massage services for community group members, volunteers, or event participants.
• Educational sessions or workshops related to sports recovery, injury prevention,      relaxation, or functional movement.
• Event participation or sponsorship (e.g., community fun runs, awareness campaigns, fundraising activities).
• Promotion of partner organisations via the Organisation’s website, newsletter,      or social media channels.
• Volunteer time or resource sharing to assist with community-based wellbeing initiatives.

All support will be provided within reasonable operational and financial capacity, and without compromising the Organisation’s professional standards or obligations to clients.

6. Eligibility Criteria

To be eligible for support under this policy, an organisation must:

• Operate as a non-profit, volunteer-led, or registered charity within the ACT or surrounding regions.
• Demonstrate a clear commitment to promoting women’s or girls’ wellbeing, health, or empowerment.
• Uphold principles of inclusion, equality, and non-discrimination.
• Operate transparently and ethically, with sound governance structures in place.

Requests from commercial entities, political organisations, or groups promoting discriminatory or exclusionary practices will not be considered.

7. Application and Approval Process

1. Enquiry or Proposal Submission: Interested community groups may contact Athletic Sports Massage Canberra via email at info@athleticsportsmassage.com.au     or through the official website contact form.
2. Assessment: Management will review requests based on eligibility, alignment with this policy, and available resources.
3. Approval: All formal partnerships or ongoing support arrangements require written approval from the Director or authorised delegate.
4. Documentation: Approved partnerships will be recorded in the Organisation’s Community      Engagement Register.
5. Review: Partnerships will be reviewed annually to ensure continued alignment and mutual benefit.

8. Roles and Responsibilities

• Practice Owner: Authorises all partnerships and ensures compliance with this policy.
• Practice Manager: Oversees implementation, coordination, and documentation of community engagement activities.
• Staff Members and Therapists: Participate in approved initiatives and represent the Organisation professionally at all times.

9. Communication and Transparency

The Organisation will publish information about its community partnerships and support initiatives on its official website and social media channels where appropriate.
All communications will accurately represent the nature and extent of support provided.

10. Policy Review

This policy will be reviewed annually or as required to ensure continued relevance, compliance with organisational goals, and alignment with community needs.

Effective Date:01/01/26
Review Date: 01/01/27

1. Purpose

This Privacy Policy outlines how Athletic Sports Massage Canberra (“the Clinic”, “we”, “us”, “our”) collects, stores, uses, and protects personal information about clients, staff, and website users in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are committed to maintaining the highest standards of confidentiality, professionalism, and respect for every individual’s right to privacy.

2. Scope

This policy applies to:

• All clients and potential clients of Athletic Sports Massage Canberra;
• All staff, contractors, and representatives who handle personal or sensitive information; and
• All data collected through our website, booking systems, and communication channels.

3. Definitions

• Personal Information – Any information that identifies an individual (e.g., name, address, phone number, email).
• Sensitive Information – Includes health information, medical history, or any other personal data relevant to treatment or wellbeing.
• Health Information – Information about physical or mental health, injuries, medical conditions, or treatment details provided during consultations.

4. Information We Collect

We collect and store information necessary to provide safe and effective massage therapy services, including:

4.1 Personal Information

• Name, date of birth, gender, and contact details.
• Emergency contact information.
• Payment details (if applicable).

4.2 Health and Medical Information

• Relevant medical history, injuries, medications, allergies, and lifestyle factors;
• Information provided in client intake forms, consultation notes, or by other healthcare providers with consent.

4.3 Website and Digital Information

• Information submitted via our website (e.g., booking forms or contact messages);
• Basic analytics data such as IP address, browser type, and website usage patterns (collected via cookies).

5. How We Collect Information

Personal and health information may be collected:

• Directly from clients through intake forms, consultations, and communications;
• From other health professionals (with the client’s consent) to coordinate care;
• Through our online booking platform, email, or website contact forms.

6. How We Use Personal Information

Your information is used only for purposes directly related to the safe and effective delivery of massage therapy and client care, including:

• Booking and confirming appointments.
• Assessing and delivering appropriate treatment.
• Communicating with you about your care.
• Processing payments and managing accounts.
• Maintaining accurate clinical records.
• Meeting our legal and professional record-keeping obligations.

We will not sell, rent, or share your information with any third party for marketing purposes.

7. Disclosure of Information

We may disclose personal or health information:

• To your healthcare providers (e.g., GP, physiotherapist, or allied health professional) when necessary for treatment and with your consent.
• When required by law (e.g., subpoena, insurance claim, or public health reporting);
• To trusted service providers who support our business operations (e.g., IT systems, secure cloud storage), under strict confidentiality agreements.

All disclosures will comply with relevant privacy legislation and ethical standards.

8. Data Storage and Security

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification, or disclosure.

Our security measures include:

• Secure password-protected systems for digital records;
• Encrypted cloud-based client management software;
• Locked filing cabinets for paper records;
• Restricted access to client data for authorised staff only;
• Regular security audits and data backup protocols.

9. Retention and Disposal of Records

Health records are retained for at least 7 years from the date of last treatment (or until a minor turns 25 years of age), in accordance with Australian Health Records Act guidelines.
After this period, records will be securely destroyed or permanently deleted.

10. Access and Correction of Information

You have the right to:

• Access your personal and health information; and
• Request corrections to inaccurate or outdated information.

Requests must be made in writing to the Practice Manager or Director.
We may require proof of identity before releasing records.
In limited cases, access may be denied if required by law or if disclosure would pose a serious threat to someone’s health or safety.

11. Confidentiality of Client Information

All therapists and staff must:

• Maintain strict confidentiality of all client information at all times;
• Only discuss client details where necessary for treatment or legal compliance.
• Never disclose or use information for personal benefit or external discussion.

Breach of confidentiality may result in disciplinary action or termination.

12. Marketing and Communications

We may use your contact details to provide updates, special offers, or health-related information relevant to our services.
You may opt out of any marketing communications at any time by contacting us or using the unsubscribe link in our emails.

13. Website Privacy and Cookies

Our website may use cookies or analytics tools to improve user experience and website performance.
No personal or identifying information is collected through cookies.
You can disable cookies in your browser settings if you prefer.

14. Complaints and Enquiries

15. Policy Review

This Privacy Policy will be reviewed annually or sooner if required by legislative changes or operational updates.

 If you have a concern about how your information is handled, please contact: Practice Manager, Athletic Sports Massage, Canberra  📧 athleticsportsmassagecanberra@outlook.com 

Effective Date:01/01/26
Review Date: 01/01/27

1. Purpose

The purpose of this policy is to ensure the safety, comfort, and professional care of all clients attending Athletic Sports Massage Canberra. Due to current equipment and facility limitations, the clinic is unable to safely accommodate clients with obesity. This policy establishes clear guidelines for when and why services may be respectfully declined to maintain client and therapist safety.

2. Policy Statement

At Athletic Sports Massage Canberra, safety is our highest priority. Our treatment tables, equipment, and sports massage techniques are designed for clients of typical athletic body composition. Unfortunately, these facilities are not suitable or rated for use by clients with obesity.

For this reason, the clinic reserves the right to respectfully decline service where it is determined that treatment cannot be provided safely or effectively.

This decision is based solely on health and safety considerations, not on body image or discrimination.

3. Safety Considerations

3.1. Massage tables and equipment have manufacturer-specified weight, and Athletics Sports Massage Canberra has a size limit to be able to safely massage a client without danger to them all ourselves, which can and has caused Ray to get injured several times. Exceeding these limits may risk equipment failure or injury to staff and client.
3.2. Sports massage requires specific body positioning and mechanical leverage that may be unsafe or ineffective for clients outside certain size parameters.
3.3. In accordance with the Work Health and Safety Act 2011 (ACT), the clinic has a duty of care to prevent foreseeable harm to clients and practitioners.
3.4. If the therapist determines that a treatment cannot be conducted safely, the appointment will not proceed.

4. Referral and Client Support

4.1. Clients who cannot be safely treated at the clinic will be offered referrals to other practitioners or facilities equipped with bigger tables and specialised support.
4.2. Referrals will be provided respectfully and confidentially, to ensure the client receives appropriate and safe care elsewhere.
4.3. The clinic will maintain a list of trusted local providers for referral purposes.

5. Privacy, Respect, and Professionalism

5.1. All discussions regarding client suitability, health, or body type will be handled privately and with discretion.
5.2. Staff must treat every client with dignity and professionalism at all times.
5.3. The clinic maintains a zero-tolerance policy for discriminatory behaviour or language.

6. Continuous Improvement and Accessibility

6.1. The clinic is committed to improving accessibility where possible and cost.
6.2. Future facility upgrades will be considered as resources allow.
6.3. Feedback from clients and staff will be reviewed to inform future improvements.

7. Compliance

This policy aligns with the following legislative and professional frameworks:

• Work Health and Safety Act 2011 (ACT)
• Privacy Act 1988 (Cth)
• Australian Human Rights Commission Act 1986

8. Policy Review

This policy will be reviewed annually, or earlier if there are changes to relevant legislation, professional standards, or clinic infrastructure.

Effective Date:01/01/26
Review Date: 01/01/27

1. Purpose

To ensure that all towels and linens used within the clinic are cleaned and disinfected after every client session to maintain the highest standards of hygiene, prevent cross-contamination, and uphold a professional environment.

2. Policy Statement

All towels, face covers, and linens used during treatment must be washed immediately after each client.
No towel or linen may be reused without being laundered according to the procedures outlined in this policy.

3. Scope

This policy applies to:

· Bath and treatment towels.

· Hand towels for the toilet.

· Face cradle covers.

• Massage table linens, blankets, and covers.

4. Responsibilities

• Massage Therapists:
  • Remove all used towels and linens after each client.
  • Place items in designated “Used Laundry” bins.
• Laundry/Support Staff:
  • Follow approved washing, drying, and storage procedures.
  • Report any shortages or damage.
• Clinic Manager:
  • Ensure compliance through regular inspections.
  • Maintain sufficient clean stock and hygiene supplies.

5. Procedures

5.1 Collection

• Used towels and linens must be placed immediately into the designated laundry bin after each client.
• Staff must wear disposable gloves when handling used towels.
• Soiled or contaminated items (e.g., oils, sweat, body fluids) must be handled separately.

5.2 Washing

• Wash all towels and linens in hot water at a minimum of 60°C (140°F).
• Use a professional detergent and an antibacterial additive.
• Do not use fabric softeners, as they reduce absorbency.
• Rinse thoroughly to remove oils and detergent residue.
• Use a separate wash cycle for towels exposed to bodily fluids (recommended 70°C / 160°F).

5.3 Drying

• Tumble dry on high heat until completely dry.
• Ensure towels are fully dry before storage.

5.4 Storage

• Store clean towels and linens in a cabinet.
• Separate clean and used items at all times.
• Rotation for stock.
• Rotation of towels. 

5.5 Disposal

• Towels showing signs of wear, fraying, or staining must be removed from service.
• Repurpose old towels for cleaning tasks if suitable.

6. Hygiene and Safety

• Hand hygiene must be performed after handling soiled laundry.
• Gloves must be disposed of after single use.
• Laundry area must be kept clean, ventilated, and free from cross-contamination risks.

7. Documentation and Reporting

7.1 Incident Reporting

If a hygiene breach occurs (e.g., reuse of unwashed towel, contamination, equipment malfunction), staff must complete an Incident Report Form and notify the Clinic Manager immediately.
The report must include:

• Date and time of incident.
• Staff involved.
• Nature of the breach.
• Immediate corrective action taken.
• Preventive measures to avoid recurrence.

8. Compliance

Failure to follow this policy may result in disciplinary action, as hygiene compliance is mandatory under local health and safety regulations and professional conduct standards.

9. Review and Audit

This policy will be reviewed annually or following any changes to health regulations, laundry practices, or clinic operations.